New Self Checkouts @ Your Library

by on November 18th, 2014

2014 11 New Self CheckoutThis week we rolled out new Self Checkout machines. The six new Self Checkout stations may be found on the First Floor near the entrance and in the Children’s Room and on the Second Floor near the Reference Desk.

This project is a culmination of months of behind the scenes work by Library staff and completes a Strategic Plan goal to “Upgrade checkout equipment to provide more efficient service.”

Highlights of the new equipment include a bigger, more responsive screen and new DVD Unlockers that give a GREEN LIGHT indication when the DVD has been unlocked. They also feature new credit card payment terminals that are easy to use and assure PCI Compliance for transactions.

A new feature is a “smart” barcode reader that reads barcodes on smart phone screens. We’ve received many requests for this feature and know our patrons will appreciate this enhancement. The scanner works with pictures of Library Cards on the smart phones or through barcodes generated by third-party apps such as CardStar.

Another option in response to patron requests is the ability to choose no receipt, a printed receipt, or an eMail receipt. We can only send an eMail receipt if we have a valid eMail address in the patron’s record. If you wish to add an eMail address to your account, please give us a call or stop by the Help Desk.

As with many technology upgrades we are still working through a couple issues. The Self Checkout software is not communicating with our system to give information about holds in the queue. Patrons will be notified when a hold is ready for pickup but at this time we are unable to show holds at the Self Checkout stations. If you need help with holds, please go to a public service desk.

Nearly 70% of our checkouts run through the Library’s Self Checkout stations so it is a critical tool for us to serve our community. We are delighted with the new product and the improvements the technology brings. While we offer the option of Self Checkout, please remember staff are just a couple steps away if you need help or prefer for staff to check out materials for you.

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