Holds @ Your Library

by on June 2nd, 2015

One of our most po2015 06 02 Holds SHelf 2pular services is HOLDS – items we hold for patron pick-up. Holds may be placed online at Your Account or with assistance from Library staff. Patrons may have up to ten free holds at any time.

We also offer Paging services (see my previous blog post about Paging) and those items also land on the Holds shelf for pick-up.

In May 2015, Library Staff put 8,588 items on the Holds shelves for people to pick-up. We notify patrons about Holds in 3 ways depending on how their Library Account is coded: eMail, telephone or printed message sent via US Mail. In May, 95% of the Hold notifications were sent via eMail, 4% were sent vial telephone, and 1% were printed and sent in the mail.

Once an item reaches the Holds shelf, patrons have 6 days to pick-up the Hold.

There were between 618 and 841 holds each day on the Holds Shelf waiting for pick-up in May. The average number of items on the shelf was 708.

Unfortunately 13.5% (1,163) of the holds were not picked up. Sometimes people get busy, sometimes they forget, or sometimes they don’t receive their notice because an eMail address or phone number changed (please always let us know if your account information changes). Because 32% of our holds not picked up move to the next person in the Holds Queue, please give us a call and let us know if you cannot pick-up your hold. You can also login to Your Account and cancel your hold online.

If you have questions about Holds, or would like to place a Hold for an item, please give us a call or stop by. We’ll see you soon 🙂

 

 

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