It’s safe to say I am NOT a digital native — I learned to type on a manual typewriter in high school ! I was very involved in library technology in the 1970s and 80s, but about the time of the rise of personal computers and then smart phones I lost what intuitive approach I ever had and I struggle to learn and retain new skills. Thankfully I am surrounded by lots of people at work who really know what they’re doing and by children and grandchildren in my personal life who usually know more than I do.
Recently, I had a dilemma and I took it to ICPL Tech Help. This service is available at the Library on Mondays from 10:00-noon, Tuesdays noon-4:00 and Wednesdays 10:00- noon in the 2nd Floor Computer Lab. People are there for you to drop in ask your technology related questions about computers, ebook readers, iPods, cell phones, email, Skype, Facebook….just about anything in the realm of technology.
I had recently booked a plane trip to New York to visit family in November. However, when I went to send my itinerary to my son, it wasn’t there! I had inadvertently deleted it. I thought, “maybe I didn’t really make that reservation?”, but the credit card statement showed that I had. What to do? The first place I turned was a ICPL Tech Help. Within minutes Jason had showed me how to search my gmail trash, retrieved the itinerary, forwarded it back to my email and printed me out a copy.
If you have a personal technology crisis come to ICPL Tech Help. It may save your day the way it saved mine! Thank you, thank you ICPL.