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email Notice Problems

by on March 24th, 2017

It has come to our attention that some of our email notices are being rejected or blocked by two major Internet providers.  CenturyLink has been rejecting our email courtesy notices with a message that they are spam.  MediaCom as also been blocking our hold notices with no messages at all.  While they are not bouncing back, many of our patrons have told us that they are not getting through.  Unfortunately the tech support from these two companies has been extremely unhelpful.  Some of our patrons have contacted CenturyLink but were not able to get anywhere either.  I know it’s frustrating, but we are frustrated too!  We know that many of you not only appreciate our holds and courtesy notices, but actually rely on them.  So what can you do?  Well you have a few options.  If you have another email address to use, you could switch to that.  (You can do this by accessing your library account online or simply give us a call at 319 356-5200 during regular library hours and we’ll do it for you).  You could also try our new mobile app to keep track of your holds and due dates.

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