Posts Tagged ‘eMail’


ICPL eMail Notices

by Kara Logsden on May 22nd, 2019

We’re hearing reports that some emails sent from our circulation system are not being delivered. We believe a small number of patrons are impacted. We’re also hearing some notices are being intermittently delivered while others are going to spam folders.

Emails impacted could include those going to mchsi.com, q.com, centurylink.net and gmail.com accounts.

If you rely exclusively on courtesy email notices or other email notices from our circulation system, and you have not received them, please login to your account to check on the status of holds or item due dates. You may also call the Library during regular business hours at 319-356-5200. The ICPL App also helps with account management.

Please be assured we are working to resolve this issue and we apologize for any inconvenience this may have caused.

New eMail Reminders from ICPL

by Kara Logsden on November 30th, 2015

At the Iowa City Public Library we’re always looking for ways to improve services for our patrons. Beginning soon, we will begin eMailing “Enhanced Notices” to help our patrons with their Library Card accounts. The eMails will come from the eMail address “libraryaccountnotice@icpl.org”

Notices include:

*It’s Time to Renew your ICPL Library Card: Library Cards routinely expire, if you wonder why please check out this BLOG post. We will send a courtesy reminder to everyone in our service area (Iowa City, rural Johnson County, University Heights, Hills and Lone Tree) when their Library Card is about to expire.

*Don’t Lose That Hold: A reminder a hold will be pulled from the Holds Shelf in two days.

*You are Approaching the Fine Limit: A reminder that fines are approaching $10. Most card privileges are suspended when fines exceed $10.

*The Coolest Card in Town: A reminder for patrons who applied online for a Library Card but didn’t stop by the Library to pick-up their card.

Here’s a sample of what the eMail looks like for Library Accounts that will expire:

2015 11 23 Coolest Card

Greetings from the Iowa City Public Library

This is a routine check of the contact information in your Library account.

The account belonging to PATRON NAME will expire in seven days. An expired account means you cannot check out or renew materials, place holds or download digital materials.

To renew your account, you may

  • Visit the Help Desk at the Library -OR-
  • Call 319-356-5200 during regular Library hours -OR-
  • Reply to this eMail message. If eMailing, please indicate if there are changes to your account information below or if it is all correct.

Please note:

  • Your library card will not change–please keep your card.
  • Staff respond to eMails during regular Library hours and will follow up with you within seven days.

Thank you for using the Iowa City Public Library.

21977001234567
Cardholder Name
Address
Iowa City, IA 52240
319-123-4567
eMail@gmail.com

Logo
Library Cards: icpl.org/cards • eCollections: icpl.org/eMedia
123 S. Linn St. Iowa City, IA 52240 • 319-356-5200 • www.icpl.org
Monday-Thursday 10-9 • Friday 10-8 • Saturday 10-6 • Sunday 12-5