Posts Tagged ‘Holds’


The Bookmobile is on a Break – Where are my Holds?

by Shawna Riggins on August 17th, 2018

Fall is nearly here – School is starting up, pumpkin-spice items are popping up left and right, and the 2018 Summer Bookmobile schedule has wrapped up. The 2018 Fall Bookmobile schedule begins Monday, August 27th and runs through Thursday, December 21st. Next week, August 20th through 24th, the Bookmobile is out of service for a seasonal service break. If you had holds you were expecting to pick up on the Bookmobile, those items are currently available at the Downtown Library building. Simply ask at the Help Desk for help finding these materials. All holds that have been requested to be delivered to the Bookmobile have also been extended to give folks a chance to pick them up during our first week of service. If you are unsure about when or where you can find an item you placed on hold, call the Library at 319-356-5200.

If you haven’t looked at the Bookmobile’s 2018 Fall schedule yet, take a moment to find the stop that will work best for your schedule.  Now is a great time (or really, anytime is a great time) to place some holds to be picked up on the Bookmobile during the upcoming Fall schedule period. We look forward to seeing you on the road!

Want to Pick Up Your Hold on the Bookmobile?

by Anne Mangano on June 7th, 2017

You’re in luck! You can choose the bookmobile as a hold pickup location right in the catalog.

To put a book on hold (or a movie, cd, art print, etc.), click on the Place Hold button. If you are not logged in, the catalog will ask for your library card number and password. The pop-up window will prompt you to choose a pickup location (downtown for the library building and the bookmobile).

catalogholds-for-patronsIt works very similar if you are looking to put a hold on a specific volume, like the second disc in a television season or the third volume in a comic series. In the same window you pick the volume you want and choose your desired pickup location.

volumeholdsencore

Want to make a change to your hold pickup location? You can do that in the catalog too! Log into your account and click on HOLDS. Under PICKUP LOCATION each hold has a drop down menu listing the place you are currently set to pick up your hold. To change a location, use the drop down menu to pick the desired location and click on UPDATE LIST. ***You can make this change as long as the title doesn’t say “In Transit” or “On Holdshelf.”*** Once we’ve set aside an item for you, it has made it to its final destination.

changeholdspatronsFind more information about the bookmobile and its stops on our website: icpl.org/bookmobile.

What Can You Do In An Hour at ICPL?

by Meredith Hines-Dochterman on June 16th, 2016

My kids have art lessons every Wednesday afternoon, which means I have an hour to kill every week, as 60 minutes is too short to drive home (I don’t live in Iowa City), but too long to sit around and do nothing.

I suppose I could go grocery shopping, but but my life seems to be consumed by errands already. I wanted to do something fun!

It turns out 60 minutes is the perfect amount of time for a visit to the Library, especially when the first hour of parking is free in the Dubuque Street, Capitol Street and Tower Place parking garages, and the Court Street Transportation Center.hold-shelf-3

So what did I do during my hour?

I picked up a book waiting for me on the Hold Shelf, browsed the DVDs, grabbed a few CDs for my son, and talked to a friend I bumped into in the fiction stacks.

(She asked for a book recommendation. I suggested Saving Cee Cee Honeycutt by Beth Hoffman and The Year of Pleasures by Elizabeth Berg.)

My visit ended with more than 20 minutes left of my free hour of parking, so I stopped by a coffee shop for an iced vanilla latte, which I enjoyed as I strolled to the parking garage.

Wednesdays are my new favorite day of the week.

Holds @ ICPL

by Kara Logsden on March 2nd, 2016

2015 12 don't forgetWhat did Iowa City Public Library patrons do 146,917 times in Fiscal Year 2015? They placed a HOLD on a Library material. You may place a hold by logging into your account online or Library staff are happy to help you place a hold.

Holds, also known as “Reserves” are a convenient way to access Library materials. At the Library there are two different kinds of holds: Holds on materials checked out to other patrons and Holds on materials checked in and available (we’ll pull the items from the shelf for you!). You may have 10 free holds on your Library Account at any given time and, as a convenience, items stay on the Holds Shelf for 6 days to give you time to come in and pick them up.
Unfortunately, some holds are not picked up. We understand … sometimes plans change, sometimes you forget, or sometimes you are out of town. We have a new service to help you better manage your holds: FREEZE a HOLD.

2016 01 Freeze a HoldFREEZE a HOLD – what does that mean? If you requested an item, but want to delay when it is ready to be picked up, you can log in to your account and freeze the hold on that item. For example, if you are going on vacation and don’t want to miss getting your requested items, you can freeze the holds before you leave and then unfreeze them when you return. You will do this by logging into your account and indicating which holds you wish to freeze or unfreeze. There are some times when a hold may not be frozen – if you received a notice the hold was available for pick-up it is too late to freeze it at that point.

If you have questions about this new service, please stop by or give us a call.

New Service Allows Patrons to Freeze Holds

by Meredith Hines-Dochterman on February 26th, 2016

Just in time for spring break, the Iowa City Public Library added a new service, Freezing Holds, that will enable patrons to manage their holds.

Library patrons may have 10 free holds at one time, with requests filled on a first come, first serve basis. Holds, or reserves, can be placed on materials checked out to other patrons, or on materials checked in and available, which a staff member will pull and put on the Holds shelf. Patrons are notified when their requested materials are available, and given a six-day window to visit ICPL to check out the items.

Beginning March 1, Library patrons can delay when requested items are ready to be picked up by freezing the hold. For example, if you are going on vacation and don’t want to miss getting your requested items, you can freeze the hold before you leave, and then unfreeze it when you return. Patrons can do this by logging into their account, and selecting the item or items they want to freeze or unfreeze.

A freeze cannot be placed once a patron has received notification that an item is available for pickup.

“The Library had 146,917 hold requests in fiscal year 2015,” Community and Access Services Coordinator Kara Logsden said. “Giving the option to freeze holds improves customer service and helps patrons not miss out on a hold if they are traveling or need to postpone when a hold is available.”

For more information, contact the Library at 319-356-5200.

Holds @ Your Library

by Kara Logsden on June 2nd, 2015

One of our most po2015 06 02 Holds SHelf 2pular services is HOLDS – items we hold for patron pick-up. Holds may be placed online at Your Account or with assistance from Library staff. Patrons may have up to ten free holds at any time.

We also offer Paging services (see my previous blog post about Paging) and those items also land on the Holds shelf for pick-up.

In May 2015, Library Staff put 8,588 items on the Holds shelves for people to pick-up. We notify patrons about Holds in 3 ways depending on how their Library Account is coded: eMail, telephone or printed message sent via US Mail. In May, 95% of the Hold notifications were sent via eMail, 4% were sent vial telephone, and 1% were printed and sent in the mail.

Once an item reaches the Holds shelf, patrons have 6 days to pick-up the Hold.

There were between 618 and 841 holds each day on the Holds Shelf waiting for pick-up in May. The average number of items on the shelf was 708.

Unfortunately 13.5% (1,163) of the holds were not picked up. Sometimes people get busy, sometimes they forget, or sometimes they don’t receive their notice because an eMail address or phone number changed (please always let us know if your account information changes). Because 32% of our holds not picked up move to the next person in the Holds Queue, please give us a call and let us know if you cannot pick-up your hold. You can also login to Your Account and cancel your hold online.

If you have questions about Holds, or would like to place a Hold for an item, please give us a call or stop by. We’ll see you soon 🙂

 

 

Paging @ Your Library

by Kara Logsden on April 3rd, 2015

What is Paging?

In the computer world, paging relates to how data is stored and schemes to keep data handy so it can easily be retrieved.

In the Library world, Paging is retrieving checked in items from the Library’s collection. Paging is both a service and an activity. Paging as a service means our patrons may put an item that is checked in on hold. Our response is to send one of our Pages (hourly staff members) to the shelf to Page (retrieve) the item and put it on the Holds shelf for the patron to pick up.

Each day we Page over 100 items for patrons. Basically this is how it works:

1. The patron places a hold on an item that is checked in. Holds may be places through our catalog (catalog.icpl.org) or by calling the Library at 319-356-5200. Checked in items with holds become “Paged” items. Patrons may have up to 10 free holds in their Library Account at any time.Paging Cart 4

2. Before we open, and about every 2 hours after that, we run a list of items that have been Paged. A Page goes to the shelf, pulls the Paged item off the shelf, and delivers it to Switchboard staff.

3. Switchboard staff check the Paged items in and print holds slips. This is when the hold slip is placed in the book and then the book is placed on a cart to be shelved on the Holds shelf.

4. Once all the Paged books are accounted for, Switchboard staff send Hold Notices. They are delivered by either eMail, Automated Telephone Notification, or via a print notice in US Mail.

Note: The delivery method for notices is determined by each individual’s preference based on information in thShelving 10eir Library Account. If you want to change how you receive notices, please give us a call or stop by the Help Desk. In March 2015, Switchboard staff sent over 7,600 notices about holds ready for pickup.

5. Help Desk staff file the item on the Holds shelf. They are filed by the first three letters of the patron’s last name and first initial. My holds are found at LOG K.

6. A happy patron picks up their Paged item and tells a friend about the wonderful Paging service at the Library 🙂

Periodically a patron will find a checked in item that has been put on hold by another patron. When this happens it is a bit tricky. Our procedure is the Hold takes priority and we explain to the patron that someone had requested the item be Paged and we must honor their hold. We also offer to place a hold on the item so the patron may borrow it once the patron who requested the Page returns it.

Sometimes we have patrons who place a hold on items then come to the Library immediately, expecting to pick the item up. Please remember it takes us a bit of time to Page materials and, in some cases, we are unable to find the item on the self. In that case, we continue to search for the item in hopes we find it. Please wait until you receive your hold notice before you come to the Library to pick up your materials.

If you have questions about Paging or Holds, please give us a call or stop by one of our service desks. On any given day we have over 700 items on our Holds shelf waiting to be picked up. We will hold items for six days, so that gives patrons a bit of time to come in and retrieve their holds.